With an aim to tighten the noose around errant private schools, the Delhi government today launched a web portal for parents to register their complaints against such institutes at a single platform.
Launching the portal, Deputy Chief Minister Manish Sisodia said people can register their complaints against private schools pertaining to fee hike and others issues at www.doepvt.delhi.gov.in, and within 15 days, grievances will be resolved by district education officers concerned.
The Link for the portal will also be available on the DOE website www.edudel.nic.in. The government earlier received several complaints from people against private schools. They used to file complaints at different platforms including district, education offices, Sisodia, who also holds education portfolio, said.
“In this portal, parents can file their complaints at single platform. The government will closely monitor the complaints and fix the responsibility of officers concerned if there is any delay on his or her part in resolving complaints,” he said.
To register a complaint, one has to mention his/her name and mobile number after opening ‘Grievance Redressal & Monitoring System’ in the website. Then the complainant can write the grievance in the given box and upload documents.
“A list of all recognised unaided private schools with locality name has been made available. After registration of the complaint, the complainant will receive an SMS on their registered mobile number, having a unique grievance ID. The complaint will automatically be forwarded to deputy director education (district) concerned,” a senior official said.
She also said once the complaint is disposed of, the complainant will receive an SMS. The complainant can exercise the feedback option about the steps taken to resolve the grievance.